Cancellation Before We Have Shipped Your Order
In case you cancel your order before we have shipped it, you will get 100% refund of the bill amount. To cancel, you can write to our customer support team on firstname.lastname@example.org with the subject line - "Cancel My Order
Cancellation After We Have Shipped Your Order
In case your order has been shipped by us, you will get 90% refund of the MRP value of the products ordered by you. We provide free shipping service to all our customers, hence in case a customer cancels their order, we charge them a shipping fee.
To cancel, you can write to our customer support team on email@example.com with the subject line - "Cancel My Order
Returning An Item You Have Received
We have a "no-questions-asked" refund policy. You can raise a request to return/exchange a product within 7 days of its delivery. We charge you 10% of the MRP value of the products returned by you as cancellation charges. Why do we charge this? This is how much it costs us to ship your order to you. Since we do not charge a shipping fee, we think it's only fair for the customer to bear the cost of shipping the products back to us.
We also accept partial returns wherein you can raise a return request for one or all products in your order. To initial your return, you can contact our customer support on firstname.lastname@example.org with the subject line - "Return my order
Pre-requisite for accepting a return request and refunding of the amount.
Please note: Under no circumstances will we accept returns of half-used products.
Refund will only be processed after we have physically received the product(s) from you.
Returning A Product Received In Damaged Condition
Our shipments go through rigorous quality check processes before they leave our premises. However, in a rare case that your product is damaged during shipment or transit, you can request for a replacement or refund. In this case, you can inform us about the issue within 7 days of receiving the order on email@example.com with the subject line "Damaged/defective product received
Refund For A Product You Have Consumed
We do not accept refund request for a product that you have consumed fully or partially, under any circumstances. All our products are 100% safe, and there are no side-effects. Hence no refunds for fully or partially consumed products are entertained.
Missing Items In Your Product
In case one or more items in your pack is missing, you can drop us an email on firstname.lastname@example.org with the subject line "Missing Item
Mode Of Refund For The Returned Orders