Try Zoe 1 Month Detox within 7 days

If you don’t like it, just drop us an email or whatsapp

We will issue you a refund

Read the policy below

refund and return policy

Cancellation Policy

Cancellation Before We Have Shipped Your Order

In case you cancel your order before we have shipped it, you will get 100% refund of the bill amount. To cancel, you can write to our customer support team on connect@zoe.menu with the subject line - "Cancel My Order . In such cases, your order will be cancelled by us and the money will be refunded within 24 - 28 business hours after the cancellation request. Your refund will be processed in the same mode that we originally received your payment. It might take additional 2 - 3 days before the refunded amount reflects in your account.

Cancellation After We Have Shipped Your Order

If your order has been shipped, you will receive a 90% refund of the MRP value of the products ordered. We provide free shipping service to all our customers; hence, if a customer cancels their order, we charge a shipping fee.

To cancel, you can write to our customer support team at connect@zoe.menu with the subject line "Cancel My Order ". Your order will be canceled by us, and the refund will be processed within 24 - 28 business hours after the cancellation request. The refund will be processed in the same mode that we originally received your payment, and it might take an additional 2 - 3 days before the refunded amount reflects in your account.

Return, Replacement and Refund Policy

Returning An Item You Have Received

We have a "no-questions-asked" refund policy. You can raise a request to return/exchange a product within 7 days of its delivery. We charge a 10% cancellation fee based on the MRP value of the returned products. This covers our shipping costs to you, as we do not charge a shipping fee initially.

How to Claim a Refund

  • You receive delivery of Zoe 1 Month Detox.
  • Out of the 4 kits that you receive, you try 1 detox kit within 7 days of receiving the delivery.
  • If you are not satisfied with the product, send us an email with the subject line “I want money back for my Order ID….”
  • Our team will call you within 24 hours and initiate a pickup request for the remaining 3 detox kits.
  • Once we receive the remaining 3 detox boxes, we will initiate a refund to your account immediately. You should receive the refund in your account within 7-10 business days.

Prerequisites for Accepting a Return Request and Refunding of the Amount

  • The product should not be damaged due to misuse or overuse.
  • The product must be in the original packaging, including price tags, labels, and freebies.
  • The return request must be initiated within 7 days of receiving the order.
  • Refunds are only valid for Zoe 1 Month Detox.
  • Refunds are only valid for customers who have ordered Zoe’s detox for the first time.
  • No return or refund is available for products ordered on discount.

Returning A Product Received In Damaged Condition

Our shipments undergo rigorous quality checks before leaving our premises. However, if your product is damaged during shipment or transit, you can request a replacement or refund. Please inform us about the issue within 7 days of receiving the order at connect@zoe.menu with the subject line "Damaged/defective product received ". Kindly share an image of the product with us. We will arrange for the pickup of your product and initiate the refund or replacement within 2 - 4 business days.

Missing Items In Your Product

If one or more items in your pack are missing, you can email us at connect@zoe.menu with the subject line "Missing Item ". We will respond within 48 hours and prioritize shipping the missing items to you.

Mode Of Refund For The Returned Orders

  • If the payment was made via debit/credit cards, Paytm wallet, net banking, or any other wallet, the refund will be processed to the same account from which the payment was made.
  • For cash on delivery transactions, the refund will be made to the customer's bank account, which we will request you to share via email.
  • We also have the option to refund you via Zoe coupons or Zoe credits, which can be used for future purchases.